State Farm® Insurance Agent Kathryne Townsend

"Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. Providing friendly and attentive service is our top priority, and it's wonderful to know that our efforts have made an impact. We look forward to welcoming you back soon! - Kathryne"

"Thank you for your fantastic review! We're delighted to hear that our team was able to provide you with prompt and personal assistance. It's our goal to ensure that all of your questions are answered and that you feel confident in your insurance choices. We truly appreciate your recommendation and look forward to serving you in the future! - Kathryne"

"Thank you so much for your wonderful review! Your satisfaction is our top priority, and we appreciate your kind words. If you have any more questions or need further assistance, don’t hesitate to reach out. We're here for you! - Kathryne"

"You are so kind, and we love working with you! Thank you so much for supporting our small business AND helping us get our 200th review!! It really helps us be seen serving our local community and help to serve more amazing people like yourself. - Kathryne"

"Thank you so much we sincerely appreciate you allowing us to serve you and your family! - Kathryne"

"Zarria, thank you so much for your kind words! We love working with you and are happy to help with your questions any time. Thank you for supporting us with your fantastic review! - Kathryne"

"It means a great deal to us that you took the time to highlight your positive experience with Mackenzie and the entire Townsend State Farm Agency team. Our goal is to deliver outstanding service and ensure our clients receive top-notch coverage and resources. Your happiness is incredibly important to us, and we eagerly anticipate the opportunity to support you with all your insurance needs in the future! - Kathryne"

"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. - Kathryne"

"Sherry, we are thrilled to hear that you had such a positive experience with our team, even after your move to Virginia. Your kind words mean so much so us. It’s our goal to provide seamless service and support, no matter where our clients are located. We're glad we could assist you with the transfer process and ensure everything went smoothly. Your confidence in us means the world, and we look forward to continuing to support you in the future. If you ever need anything else, don’t hesitate to reach out! - Kathryne"

"Thank you, Paul! We appreciate you and your support of our business. Your words mean more than you know! - Kathryne"

"We truly appreciate your positive feedback! It’s wonderful to hear that you had a great experience with our team. We’re committed to providing excellent service and are glad that it resonated with you. - Kathryne"

"Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We look forward to seeing you again soon! - Kathryne"

"Thank you so much for your kind words! We're thrilled to hear that Mackenzie was able to assist you and make your experience a positive one. We appreciate your recommendation and look forward to helping you again in the future! - Kathryne"

"Thank you for your fantastic review! We're delighted to hear that my team and I have provided you with such excellent service. Our goal is to ensure prompt and helpful communication, and it’s wonderful to know that we’ve met your expectations. Your recommendation means a lot to us, and we look forward to continuing to assist you in the future! - Kathryne"

"Thank you for your kind words! We're so glad to hear that you find our staff knowledgeable and friendly. We strive to create a welcoming environment and are always here to help. We appreciate your feedback and look forward to assisting you again soon! - Kathryne"

"Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our staff and that you felt well taken care of. Your feedback means a lot to us, and we appreciate your support. We hope to see you again soon! - Kathryne"

"Thank you for your wonderful review! We're delighted to hear that you love our agency and found our service to be great and our team knowledgeable. Your satisfaction is our top priority, and we look forward to assisting you again in the future! - Kathryne"

"Thank you so much for your fantastic feedback! We’re thrilled to hear that our team and I have been there for you when you needed us most. Your support means a lot to us, and we’re committed to maintaining the high standards you’ve come to expect. We appreciate your encouragement and look forward to continuing to serve you. - Kathryne"

"Thank you for taking the time to share your experience with our agency. We truly appreciate your positive comments about our service, especially regarding the quick and hassle-free handling of your claims. It’s always our goal to provide our clients with the support they need when they need it most. We understand that receiving a notice about a policy cancellation can be frustrating, especially after filing claims. It's important to note that insurance companies periodically review policies to ensure they align with the overall risk and claims history. You have had a higher than average number of claims in a five year period. Our underwriting department reviews individual risk and makes a business decision on that risk which we communicate. As soon as our office received the decision by our underwriting department to no longer renew your policy, we reached out to provide you with your options as soon as we were alerted. Commercial policies are subject to insurance audits. Their premiums are estimates based on the payroll estimated for the next year. Regardless of insurance company, these policies are subject to an annual audit to report the actual payroll from the previous year to be sure that premium was priced to risk. Our agency reaches out proactively to explain the annual audit process as well as how to complete it. If the audit reveals that your business operations or revenue have changed since your policy was initially issued, it may result in an adjustment to your premium. This adjustment can sometimes lead to a balance due if the new assessment indicates that the original premium did not fully cover the risk. We enjoyed working with you and hope to provide the very best in service not just when things go right, but also when they go wrong. While underwriting and audit decisions are out of our hands, it is our process to communicate your options to you."

"Raven, Thank you so much for your wonderful five-star review! We truly appreciate your kind words and are thrilled to hear that you and your family have felt supported by our team. Our goal is to provide exceptional service and guidance, and it's fantastic to know that we could help answer your questions and meet your needs. Your recommendation means the world to us, and we are grateful for the trust you place in our office for your insurance and investment needs. If you ever have more questions or need assistance in the future, please don’t hesitate to reach out. We're here for you, just like a good neighbor!"

"Nikki, thank you for your kind words! It is our pleasure to help you with your insurance needs! We think Mackenzie is pretty fantastic as well :) Thank you for allowing us to serve you!"

"Penny, thank you for allowing us to serve you and your family. It was fantastic visiting with you to review your insurance needs. We appreciate you so much! - Kathryne"

"Hello, thank you for sharing your experience with my team and I! Please know we will always be here to give you the support you need. We appreciate you and your recommendation! - Kathryne "

"Thank you for the 5-star review, Kenyon! I am glad we were able to make assisting you with your insurance needs such a positive experience! My team and I have very much enjoyed working with you! - Kathryne "

"Darrell, I look forward to being a constant in your insurance needs. We appreciate your time and kind words very much. - Kathryne"